How can we help?
Find answers about uploads, reports, payments, data and account access.
Delete my dataManage conversations, reports and your account.Problem with a report or paymentContact the quality and billing team.Privacy and retentionSee how chats are processed and deleted.Email supportReplies within two business days.
Get to the right answer faster
For upload problems, include the export type and the exact error shown, but never email your private chat file. For a report-quality question, share the report ID and the section name rather than copying private messages. For a payment question, include the account email and the date of the charge—never send card details.
Before you contact us
Check that your export is a WhatsApp ZIP or TXT file, or an iMessage TXT export. You can manage saved conversations and request deletion from your account. The privacy page explains processing and retention; the pricing page explains what the free preview includes before any purchase.